Support & Help

Frequently Asked Questions

Forgot password.▾
It can be reset through the school coordinator, or by contacting the Customer Success team or the direct support email.
Can new students or teachers be added?▾
Yes, this can be done at any time by contacting the Customer Success team or the direct support email. You can also make use of the permissions available in the coordinator and admin account.
Can user data be edited?▾
Yes, our team will carry out the requested changes. You can also make use of the permissions available in the coordinator and admin account.
How do I request additional training?▾
By contacting the Customer Success team or the direct support email.
How do I report a technical issue?▾
Through the support email or your school's Customer Success officer.
How do I know the school is using the platform correctly?▾
Through periodic reports and follow-up meetings.
Are new features added?▾
Yes, the platform is continuously developed, and you will be notified of all updates.